Envy 5032 online in SMART app but offline in windows (WIFI connection)

[Pete13421]

Smart app shows printer online, ink levels, wireless information, prints and scans ok etc...

Cannot print eg. from notepad. Windows says printer offline. Shows printer offline in devices, windows settings for printer should be ok (no ticks in pause printing and use printer offline, also port shows WSD port in properties)

[Kumar0307]

@Pete13421, Welcome to the HP Support Community!

• HP Smart app is limited to printing PDF and Word documents.
• You cannot print from Notepad.

Install the full-featured printer driver to print all types of documents from your PC

Let us perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Pete13421]

Works now, thanks

[sandytechy20]

@Pete13421

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.