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‎06-08-2023 08:26 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

Does HP 'Envy 5530" printer support WPA2AES encryption.   That is Eero's standard.  Will it connect?

Category:
3 REPLIES 3

‎06-12-2023 08:00 AM

HP Recommended

Hi @c3_eero,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with connecting your HP ENVY 5530 E-All-In-One Printer to your wi-fi network after changing the network.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

 

Step 1: Restore the printer to its network defaults.
Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for three seconds.

 

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎06-12-2023 03:23 PM

HP Recommended

Thank you for your reply.  Unfortunately Eero does not support WPS connectivity.  The same reason they don't support older encryption formats - not secure.   

Can you answer the basic question?  Does HP support WPA2AES encryption?

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‎07-03-2023 02:37 PM

HP Recommended

Hi @c3_eero,

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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