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‎11-02-2020 06:53 AM

HP Recommended
Product: ENVY 5660 e all in one
Operating System: Chrome OS

When I try to print from my Chromebook, among the destination choices are:

 

     HP ENVY 5660 series [6C73E1], and

 

     HP ENVY 5660 series 

 

What is the difference?

 

When I choose HP ENVY 5660 series [6C73E1], I get an error message that the printer is not connected.

 

When I choose HP ENVY 5660 series, it prints fine, but I get the message that the printer is not supported after 12/31/2020.

 

Can anyone tell me what is going on.

 

Thanks

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2020 09:35 AM

HP Recommended

@pshapiro, Welcome to the HP Support Community!

 

Uninstall/remove both the printer entries from your Chromebook.

Refer to this document to know how to print - Printing from a Chromebook

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-05-2020 09:35 AM

HP Recommended

@pshapiro, Welcome to the HP Support Community!

 

Uninstall/remove both the printer entries from your Chromebook.

Refer to this document to know how to print - Printing from a Chromebook

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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