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Common problems for Connectivity Issues
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‎05-08-2024 02:37 AM

HP Recommended

I have an Envy 6000 printer. Used to be connected finely to my wifi. Ever since I have a fiber connection in my home, with new router, my printer will not connect to the wifi. The router has the same name and password, other devices connect without issues, but my printer remains offline. I tried the wps solution, but am at a loss. Even printing through USB connection is not without issues. Most commonly simply not printing, even after selecting a "different printer". About to throw that thing out of the window. Not pleased AT ALL with HP right now. 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2024 09:53 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the wireles and then use HP Smart app to connect printer to the new network.

 

This resource will be useful:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
1 person found this reply helpful
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2 REPLIES 2

‎05-29-2024 09:53 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the wireles and then use HP Smart app to connect printer to the new network.

 

This resource will be useful:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
1 person found this reply helpful
Was this reply helpful? Yes No

‎06-04-2024 11:14 AM

HP Recommended

Thank you, it appears that worked. Still "funny " how drivers were lost in the process. Had to download them again, even though I previously printed without problems. So I used to have these drivers, but somehow they got lost. 

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