Envy 6000 keeps going off line

[jimmyd_uk]

Hello, is there any way to stop my Envy 6000 printer from going off-line? I acknowledge all the post about to bring it back on-line again but I really don't want to powering it off/on  5 or 6 times a day,

Seems like the printer goes off-line if the PC goes to sleep.

[sandytechy20]

@jimmyd_uk

Welcome to the HP support community.

I am glad to assist you with the printer offline errors, follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Make sure there is plain white paper in the input tray.

2. Touch and hold the Information button  for 3 seconds.

   All the control panel buttons light up.

3. At the same time, touch the Information and Resume buttons .

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[jimmyd_uk]

Hello,  thanks for your suggestion. This did work, the printer seems to not go off-line now BUT HP Smart is now unable to communicate with it if left for more than 20 minutes. I need to power the printer down and re0-start it to use HP SMart again.

I 'm giving up, returning for a refund and buying an Epson printer I'm afraid.

[sandytechy20]

@jimmyd_uk

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.