Envy 6000 series printer suddenly disconnected from wifi

[Tig99]

For some reason my printer has lost its wifi connection.  It's a HP Envy 6022e and has been working fine. Nothing has changed ( e.g same router, same laptop) but suddenly it just won't connect.

I have tried following the HP troubleshooting guides, but I seem to be going in a loop.  Tried using the wireless reset button on the back, pressing the WPS button on the router, and then going back into HP Smart to add the printer again, but every time it just says 'printer not available'.  Any help welcome please.

[sandytechy20]

@Tig99

Welcome to the HP support community.

I understand that your printer is disconnecting from WiFi, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Tig99]

Hi there

I did not have any luck with this, so in the end I disconnected from the wifi and bought a USB cable instead.  I have been printing fine for a couple of weeks, then suddenly today I am getting this error message - 'stopped - filter failed' .   

I am not using Instant Ink any more - I don't know why this is happening.

Please any help would be appreciated.

[Rainbow23]

Hi @Tig99,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!