Envy 6000e won't print comes up with error message blue light on solid

[Helen0102]

won't print comes up with error message blue light on solid

[Max3Aj]

Hi @Helen0102, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy 6000e printer has a solid blue light but won't print and shows an error message, try these steps:

Check the Error Message

• If there is a specific error message on the printer display or HP Smart app, let me know so I can provide more precise troubleshooting.

Restart Everything

• Power cycle the printer: Turn it off, unplug it for 60 seconds, then plug it back in and turn it on.
• Restart your router: Unplug it for 30 seconds, then plug it back in.
• Restart your computer or phone.

Check Printer Connection

• A solid blue light means the printer is connected to Wi-Fi, but it might not be communicating correctly.
• Try reconnecting it:
  1. Reset Wi-Fi settings: Press and hold the Wi-Fi button (🛜) and Cancel button (✖️) for 5 seconds until the light blinks.
  2. Use the HP Smart App to set up the printer again.

Clear Print Queue

• On Windows:
  1. Open Control Panel > Devices and Printers.
  2. Right-click the HP Envy 6000e, select See what's printing, and cancel all jobs.
• On Mac:
  1. Go to System Settings > Printers & Scanners.
  2. Select the printer, click Open Print Queue, and clear jobs.

Reinstall the Printer Driver

• Download and install the latest drivers from HP Support.

Reset the Printer

• Press and hold the Wi-Fi button (🛜) and Power button for 10+ seconds until the printer resets.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support