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‎08-24-2022 01:30 AM - edited ‎08-24-2022 01:32 AM

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

I've just installed a new router but now the printer won't connect to the WiFi.  I've been through all the support pages and troubleshooting without success.

I've held the WiFi reset button down to reset the WiFi and activated WPS on the router but nothing happens.  All I get is a blue light in the middle of the tray that quickly turns purple and then moves outwards.

It was working fine beforehand.

Thank you in advance for your help.

3 people had the same question
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