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‎03-20-2022 12:42 PM

HP Recommended

Envy 6020 keeps dropping Wifi. Haven't been able to use continually in the 3 months since purchasing.

Category:
1 REPLY 1

‎03-23-2022 01:56 PM

HP Recommended

@DebbyB2

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

Press and hold Wireless button on the back of the printer for at least three seconds. Then the printer enters the Auto Wireless Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app to connect within about two hours, and then stops searching.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day


I am an HP Employee

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