Envy 6020 setup in HP Smart wont let me complete setup

[Patrick062022]

HP Smart wont let me sign in to the app as it keeps looping around and Although I have reset the printer (purple light etc.) connected to wifi and tried to finish the set up, the app gets into a loop and I cant make it finish set up

[Anand_Andy]

Hi @Patrick062022,

Welcome to the HP Support Community

I'd like to help!

I understand that you are not able to sign in to HP Smart app as it is looping around. As you have mentioned that you have already connected the printer to Wi-Fi. Now you may try to add the printer directly using the Windows built-in driver. Click here to open the document.

Try the below suggestions-

1) Uninstall HP Smart 

2) Install all the available Windows updates
     If it is been a while since you updated your Windows, here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.
a. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
b. Tap on the “Check for updates” option.
c. After clicking on that option, Windows will install the updates automatically.
d. When Windows completes all its updates, start your computer.
 

3) Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

4) Reinstall HP Smart

5) Now try to add the printer using HP Smart and check. 
 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Patrick062022]

Hi I did exactly what you advised and I still have the same problem

1 I cant login to HP Smart - it keep looping around and not finding my account. This is odd because I can login into my account directly hence this message

2 HP Smart won't let me complete the setup process as it keep looping around

I have now been without the ability to print from my home PC for two weeks and my printer is now out of warrantee. I'm close to giving up on HP as your customer care has been very unsatisfactory

[Anand_Andy]

@Patrick062022,

Sorry to hear you're experiencing difficulties. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!