Envy 6020 sporatically fails with dual-band router

[featMIkeTyson]

The Envy 6020 datasheet specifies that it has a Wi-Fi 802.11ac (dual band) network card.

I am able to configure the printer on my 5Ghz only home network, I can print and scan normally UNTIL the printer goes to sleep or is power cycled - from that point on it is forever offline. I have been able to resolve the issue by configuring my local network to be dual-band and forcing the printer to 2.4GHz only, but I am confused as to why this should be necessary (and am not particularly keen on competing for SNR in the congested 2.4GHz band). Also, if 5GHz is truly not supported, it is unclear as to why I am able to get *some* functionality out of this configuration (or why there's even an option to use 5GHz in the EWS at all).

[Dragon-Fur]

@featMIkeTyson 

If you have not done so,

Consider

Name each bandwidth broadcast on the router with its own SSID network name.

Connect the printer to the particular SSID that you want it to use.

The printer might also benefit from having its own manual / static IP address.

Resources

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

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HP ENVY 6020 All-in-One Printer 

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[featMIkeTyson · Accepted solution]

After a couple hours of debugging, here's the solution that worked for me:

1. Factory reset
2. Configured for 2.4GHz band only
3. Disabled IP6 support
4. Configured IP4 to static address
5. Reserved IP4 address for printer's MAC on router

[Dragon-Fur]

@featMIkeTyson 

Excellent.

Isolating the bandwidth and assigning a Static IP usually helps.

The extra step of adding the MAC address on the router further reduces the chance of issues later.

Happy Printing.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .