Envy 6030 printer is not printing photo's

[jacknin]

I've recently bought an Envy 6030 printer, at first it printed 4x6 photos but isn't any more, I've reset the Printer etc and it has on occasion printed a photo but when I go to print another it doesn't do anything

I'm getting fed up with turning it on/off trying to get it to work

I have seen some advice saying turn off the router but why should I need to do that (just asking)

I'll print and it says it sending the print to the printer but after a period when i send it again it show 'printer is busy' but nothing comes off

I'm using the app on my Ipad, and HP Laptop

Please can someone help, as it's not fit for the purpose I bought it for so if not resolved I may need to return it

[Dragon-Fur]

@jacknin 

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I did not find the "6030" - did find the "6032" model in the HP ENVY 6000 All-in-One Printer series 

The printer might be confused.

If you are running a dual band router,

The printer supports both 2.4GHz and 5GHz - but not at the same time.

Product Specifications for the HP ENVY 6032 All-In-One Printer (5SE19B)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

Regardless, these are all about the same printer with only minor (if any differences) for the regions in which a model is sold.

One reason for restarting the router:

If your network is managing both 5GHz and 2.4GHz devices and you have not properly configured the network, your printer can get confused and disconnect.  Restarting is not a fix, but can can temporarily reconnect devices that lost their connection to the network.

Adjust the Dual Band SSID Network Names

Log into the router,

Make sure the router is broadcasting on both bands

Create a unique SSID network name for each bandwidth

NOTE:  The wireless password can be the same for both bands

Connect the printer to the SSID network name you want to use.

What else?

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
•   About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
• If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)
• After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

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What else?

Consider creating a static IP address for the printer.

Printing Center > Common Questions > Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

What else?

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

What else?

Check the printer firmware.

Check the router firmware.

Check the router for usefulness - for example:  Old, outdated, weak router is not going to provide decent service even if everything else is shine, new, powerful, and properly configured.

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

iOS_Here

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

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