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‎12-05-2022 11:36 AM - edited ‎12-05-2022 11:37 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

Envy 6032e has been working fine.  A few days ago, would not print - no wireless connection.

Since then I have spent countless hours (and bits of paper and ink!) trying to follow the labyrinthine instructions on the HP web site without success.

 

Current symptoms are that I can get the printer into wifi mode - ie slowly pulsating purple light - but that's it.  No amount of prodding and poking will get the wifi light on and the printer connected.  It works fine if I connect via USB cable.

 

I had a similar problem about six months ago and a helpful HP contact on the phone got me to do a series of button-pushes which solved the problem.  HOW DO I GET HOLD OF HIM AGAIN?!

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