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HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)
Microsoft Windows 11

I turned the Envy 6055 printer on and off a few times. I held a few buttons. Now the internet symbol is not light nor flashing. I bought a new router and it's not connecting to it.  I also have a new laptop.  How can I get the printer to connect to my new router?

2 REPLIES 2
HP Recommended

Hi @zcatfree,

 

Welcome to the HP Support Community. 

 

I understand that you are I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 


Meanwhile, perform the steps from this document here


Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @zcatfree,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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