Envy 6255 won’t print from photo tray

[Tahmzen]

Envy 6255 won’t print from photo tray. I’ve added photo paper and it says there is no paper. I’ve selected, “Print from photo tray” but it won’t select it. It will only print from the main tray.

[sandytechy20]

@Tahmzen

Welcome to the HP support community.

I understand that you are unable to print from the photo tray, follow these steps to fix the issue.

Make sure the photo tray is seated correctly

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

1. Open the photo, click File, and then click Print.

   If you do not see options on the Print dialog box, click Show Details.

2. Change the following settings for the print job:

   • Presets: Select the appropriate photo preset.

   • Paper Size: Select the paper size that matches the paper you loaded in the tray. If you want to print borderless photos, highlight the Paper Size, and then select Borderless.

   • Media & Quality: Confirm the following settings found in this menu:

     • Feed from: Select Photo Tray.

     • Paper Type: Select the appropriate photo paper type.

3. Click Print.

If the issue persists, try the steps mentioned in this HP document to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.