Envy 6400 Printer not connected to the Internet

[Oliviazzzz]

The HP Smart app main page says printer not connected to the Internet, so it cannot print, but the Network Information page says the status of the wireless is connected. 

I restarted the printer multiple times and still no luck.

Why is the info not consistent? Is it actually connected or not? How can I fix this issue?

[Nal_NR]

Hi @Oliviazzzz 

Welcome to the HP Support Community.

I'd like to help!

To assist better -

What phone are you using the printer with, Android or an iPhone?

Are you trying to connect the printer to a home or public network?

I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Meanwhile, follow the instructions to connect the printer to the network

Connect the printer with WPS

If your router supports WPS, use these steps to connect your printer to your wireless network with the WPS button on the router.

1. Turn on the printer.

2. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

3. On the back of the printer, press and hold the Wireless button 

    and Power button 

    at the same time for 3 seconds.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: 

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that time frame, attempt these steps again.

   Once the printer connects to the wireless network, the purple Wireless light on the control panel turns on solid.

You may also refer to -(HP Smart app)

Hope this helps! Keep me posted. 

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