I'm on Windows 8.1. My Envy 7800 is connected wirelessly to our router at 192.168.0.103. I can access the HTTP server inside the printer, but for some reason I can't print to it.
I downloaded and ran HP Easy Start. It says my printer requires a username and password, which should be on a label on the back of the printer. No such label exists, and I cannot find the user/pass combo in any of the printed reports or anywhere on the printer. I downloaded and reinstalled the drivers anyway (note that the drivers were already installed, I just figured I'd try removing/reinstalling) and that did not fix it.
I also tried the HP Doctor tool, and it can find the printer on the network just fine. It shows the correct IP address for the printer. But when I try to connect (again, this is via HP Doctor,) I get "Failed to communicate with your selected product. Follow the steps below to try and resolve the problem." I did everything listed. The problem remains.
In addition to these errors, I have had tremendous difficulty gaining access to this forum. Even after signing up, and then signing in, I still see the "Sign up / Sign in" button in the top banner and "SIGN UP to personalize your profile and Ask the community." Clicking those buttons did nothing. Clearing my browser's cache did the trick but still, oh my God, how difficult does this have to be?
Here's some additional "fun": there's no way to shut down the HP East Start tool. There's no "Quit" button. If you click "Cancel" it tries to restart the process. There's no X in the corner to close the window. If you right-click it on the taskbar to close it, it will reopen itself. If you open the Windows Task Manager and kill the process, it just gets re-launched. You have to hunt through the list of processes to find whatever piece of user-contempt hellspawn Hewlett-Packard infected my machine with and kill THAT process first.
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