cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
77
Flag Post

Envy 7800 Network Issues

HP Recommended
Envy 7800
Microsoft Windows 8.1 (64-bit)

I'm on Windows 8.1.  My Envy 7800 is connected wirelessly to our router at 192.168.0.103.  I can access the HTTP server inside the printer, but for some reason I can't print to it.

 

I downloaded and ran HP Easy Start.  It says my printer requires a username and password, which should be on a label on the back of the printer.  No such label exists, and I cannot find the user/pass combo in any of the printed reports or anywhere on the printer.  I downloaded and reinstalled the drivers anyway (note that the drivers were already installed, I just figured I'd try removing/reinstalling) and that did not fix it.

 

I also tried the HP Doctor tool, and it can find the printer on the network just fine.  It shows the correct IP address for the printer.  But when I try to connect (again, this is via HP Doctor,) I get "Failed to communicate with your selected product.  Follow the steps below to try and resolve the problem."  I did everything listed.  The problem remains.

 

In addition to these errors, I have had tremendous difficulty gaining access to this forum.  Even after signing up, and then signing in, I still see the "Sign up / Sign in" button in the top banner and "SIGN UP to personalize your profile and Ask the community."  Clicking those buttons did nothing.  Clearing my browser's cache did the trick but still, oh my God, how difficult does this have to be?

 

Here's some additional "fun": there's no way to shut down the HP East Start tool.  There's no "Quit" button.  If you click "Cancel" it tries to restart the process.  There's no X in the corner to close the window.  If you right-click it on the taskbar to close it, it will reopen itself.  If you open the Windows Task Manager and kill the process, it just gets re-launched.  You have to hunt through the list of processes to find whatever piece of user-contempt hellspawn Hewlett-Packard infected my machine with and kill THAT process first.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,188 1,173
Message 2 of 2
Flag Post
HP Recommended

@dcrookston, Welcome to HP Support Community!

 

This could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

 

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation