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‎12-16-2020 01:26 PM

HP Recommended
Product: Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

Hi all: We purchased the Envy 7858 a couple of weeks ago and it won't print from the web browser. I have checked every setting I can think of and it's still not printing from any website or any webpage. I called HP and they want to charge me to speak to someone because this is supposedly a web issue and not a printer issue. Mind you, my previous printer, a Canon, was printing from the web browser. Help, please. Thanks.

Category:
3 REPLIES 3

‎12-19-2020 05:12 AM

HP Recommended

@connied4

 

Welcome to the HP Support Community.

 

Which web browser are you using? Did you try with any other web browser?

 

Let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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‎12-19-2020 10:51 AM

HP Recommended

Hi: Using Google Chrome. No, have not tried other browsers. 

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‎01-29-2021 12:11 PM

HP Recommended

@connied4

 

Try printing from a different browser and check if that prints?

Sandytechy20
I am an HP Employee

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