Envy Pro 6455 won't connect to wifi and not recognized by app

[bhd42]

HP Envy Pro 6455 connection issue.  I had to get a new router; home WiFi network name and password stayed the same.  Since the new router was hooked up, printer will not connect to wifi.  I have been able to get the printer into a "setup" mode - the front light is purple and wifi light is blinking.  However, the HP app says the printer is turned off and won't let me attempt to connect it to the network.  Any troubleshooting I try to do is thwarted because the app says the printer is turned off (it is clearly on).  The printer information page confirms it's not connected to a network.  I have restarted computer, printer, and router multiple times with no change.  I cannot try updating drivers because the computer cannot communicate with the printer; same when I try to click on "add a printer" - the printer name comes up but the app says the printer is off.   One forum said to go to "tools" in the printer settings on the app but everything there is grayed out (and what they said to click on wasn't an option anyway).  I cannot reset everything to factory settings to just start over because this must be done through the app.   I'm completely out of ideas.  The printer worked perfectly fine before the old router needed replacing.

[Irfan_06 · Accepted solution]

Hi @bhd42,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the router or service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[bhd42]

This worked!  I cannot thank you enough 🙂

[Irfan_06]

Hi @bhd42,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support