Envy printer not connecting to internet-no wifi icon on display

[kelz44]

I have an HP Envy 7200e printer that has gone offline and all of the troubleshooting tips in the manual, online and in videos are not resolving. Some steps in troubleshooting direct me to do things that are not possible --such as 'click on the wifi icon on display'--well, there is NO wifi icon on display!  I have tried all the unplugging/restarting/printer/modem etc. and everything else in the house is on wifi without issue. I can't seem to find a way to connect to someone that can help with any of this and am at my wits end. The printer isn't even a year old and it was working fine previously so I have no idea what has happened but nothing in the app or online troubleshooting is resolving this.  Help!

[Nal_NR]

Hi @kelz44,

Welcome to the HP Support Community. 

I'd like to help!

  Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

If you have already performed all the steps from this document and still having issues, then the printer needs to be checked. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!