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‎05-25-2024 08:44 PM

HP Recommended
Product: HP ENVY Pro 6430 All-in-One Printer
Operating System: macOS 12.0 Monterey

Help!

I removed the printer rollers etc to clear a paper jam. In all the black top but, the roller cartridge and a small white screen about 20 cm came off too…

now I can’t fit it together. The roller cartridge won’t bed down. Help please. I’m going mad!

Category:
1 REPLY 1

‎05-27-2024 08:29 AM

HP Recommended

Hi @Sue-9909,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've partially disassembled your HP Envy Pro 6430 printer while attempting to clear a paper jam. Let's try to troubleshoot and reassemble it step by step:

1. Gather Parts:

  • Collect all the parts you removed, including the roller cartridge, the black top cover, and the small white screen.

2. Examine Parts:

  • Carefully inspect each part to ensure there is no damage. Look for any broken tabs, clips, or other components.

3. Align and Reattach Black Top Cover:

  • Position the black top cover over the main body of the printer, ensuring that it aligns correctly with the corresponding slots and tabs.
  • Gently press down on the cover until it snaps into place securely.

4. Reinstall Roller Cartridge:

  • Insert the roller cartridge back into its slot inside the printer.
  • Ensure that it slides in smoothly and securely. You may need to apply gentle pressure to seat it properly.

5. Reattach Small White Screen:

  • Locate where the small white screen fits within the printer assembly.
  • Carefully place it back into its slot, ensuring that it aligns correctly and sits flush with the surrounding components.

6. Test Printer:

  • Once all parts are reattached, power on the printer and perform a test print to ensure that everything is functioning correctly.
  • Check for any error messages or unusual noises during the printing process.

7. Refer to Manual or Online Resources:

  • Consult the printer's user manual or look for online resources, such as assembly guides or video tutorials, that may provide additional assistance with reassembly.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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