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‎09-27-2023 01:54 PM

HP Recommended

My envy 6065 e will not print

Category:
1 person had the same question
1 REPLY 1

‎10-05-2023 08:39 AM

HP Recommended

Hi @DKR64,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

Are you not able to print all?

Are you able to copy and scan?

Are you getting any errors?

 

Meanwhile, Let's perform a power drain: 

 

  • With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

 

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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