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Microsoft Windows 10 (64-bit)

How to erase files stored in a JetDirect J8019A

3 REPLIES 3
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Hi @HUGO223,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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The J8019A EIO Hard Disk holds a finite amount of data. Plus, some of the data is security sensitive. There must be a way o erase certain files when they're not needed, to free up disk space,  or need to vanish them so that the bad guys won't see them. The sketchy documentation that comes with the disk does not address the issue...

 

Mahalo,  Hugo.

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Hi @HUGO223 

 

This might require one on one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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