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‎01-09-2023 07:45 AM

HP Recommended
Product: HP Photosmart Plus All-in-One Printer - B209a

Hi can anyone please assist with this error message I have factory reset and followed all previous recommendations.

HP Smart is also unable to connect for wifi printing. Prints fine with USB connection. Many Thanks

 

Category:
1 person had the same question
3 REPLIES 3

‎01-16-2023 04:31 AM

HP Recommended

Hi @marjsim,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- If possible, get back to us with the snapshot of the error message.


Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎01-16-2023 04:47 AM

HP Recommended

Thanks for responding on Edge and Windows laptop

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‎01-16-2023 05:03 AM

HP Recommended

Hi @marjsim,


Please check the system requirement for HP Smart App from this document.

Note: Click on "What are the requirements to set up a printer using the HP Smart app?" in the above document.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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