Error Message at all of our mobile Device with HP Smart App

[liebling373]

At all of my mobile device (android, ios) we have an error message in the HP Smart App. While these message is displayed we can not print anything. I also use the HP Smart App at my windows desktop PC, also with a ethernet connection. at the windows pc i have no error message. The printer is allready OK, with my PC i can print, scan or do any other things. by using the app at a mobile device i get this nice error message.... Can someone help me?

Factory Reset at the printer => same problem

new installation of the app => same problem

register with my HP account => same problem

iOS 18, iOS 17.1, Android 13, Android 14 => same problem

windows 10 => no problems ?!

Thanks for your help!

[Sneha_01]

Hi @liebling373,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a persistent issue with the HP Smart app on your mobile devices, even though it works fine on your Windows PC. Here are some troubleshooting steps you can take to resolve this issue:

1. Check Network Connection

• Ensure that your mobile devices are connected to the same Wi-Fi network as the printer. The HP Smart app requires both devices to be on the same network for communication.

2. Update the HP Smart App

• Make sure you have the latest version of the HP Smart app installed on your mobile devices. Check the Google Play Store (for Android) and the App Store (for iOS) for updates.

3. Clear App Cache (Android Only)

• For Android devices, go to Settings > Apps > HP Smart > Storage, and select Clear Cache. Then try reopening the app.

4. Reboot All Devices

• Restart your printer, mobile devices, and your router. This can help refresh connections and clear any temporary issues.

5. Check Printer Status in the App

• Open the HP Smart app and check if the printer shows as online. If it’s showing as offline, try removing the printer from the app and then re-adding it.

6. Try a Different Network

• If possible, connect your mobile devices to a different Wi-Fi network (like a mobile hotspot) and see if the issue persists. This can help determine if it’s a network-related issue.

7. Check for Firewall or Security Software

• If your router has any firewall settings or security features, check to see if they might be blocking the communication between your mobile devices and the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[liebling373]

Hello, thankyou for your summary. But every Part you described, i have Check this. The Most of your helpful points i prove before i start my posting in this community. At the weekend i will try some more issue to find a solution for my Problem.

[Sneha_01]

Hi @liebling373 v

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support