Error code B305ED09

[Nuccii]

What is causing error code B305ED09 on Officejet Pro 9025.  When used on another Windows 10 PC no problem but now bot new windows 11 laptop problem started.  From what I've read so far Factory Reset is required on the printer.  Does not appear to help unless I am doing it wrong.  Any ideas or suggestions.

[Rainbow23 · Accepted solution]

Hi @Nuccii,

Thank you for posting your query.

As it is working with Windows10, it could be a driver compatibility issue.

Please follow the steps listed below to uninstall and reinstall the drivers.

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab.

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows.

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Note:

If you are unable to remove the printer drivers, then please follow the steps listed below to stop print spooler:

- Turn off the printer, and then unplug the power cord.

- In Windows, search for and open Services.

- In the Services window, right-click Print Spooler, and then click Stop.

- Now remove the printer drivers and restart the computer.

16.) Download and install windows update and restart the computer.

Once done, please download and install the software from this weblink.

I hope this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nuccii]

I agree it is a compatible issue.  I performed a factory reset directly from the printer (wireless) and it appears to be holding. 

Should the problem re-occur your solution will be the only alternative to correct the problem. 

One or the other should work and I shall mark as solution.