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‎11-06-2020 04:00 AM

HP Recommended
Product: Office jet 3835
Operating System: Android 8.0 Oreo and older

We get this error code repeatedly, it's quite rare to be able to print anything without it coming up. We've tried powering off, full reset etc to no avail.  It will even fail again as it restarts! 

I would try a flight test from an upper floor window but we only purchased the printer in March.

1 REPLY 1

‎11-17-2020 01:15 PM

HP Recommended

@MikeC61

 

I reviewed your post and I understand that you are getting an error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then update the printer firmware following the steps in the below article.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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