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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-02-2026 08:27 AM

HP Recommended

Error message "Setup Incomplete" received on a printer that's been in use for several months. 

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‎11-03-2026 09:37 AM

HP Recommended

Hi @Simmie0218,

This message usually comes from the HP Smart app when the printer's account/cloud setup wasn't completed or the printer lost its connection.

  1. Restart the printer and the router, and make sure the printer is connected to the same Wi-Fi network as your device.
  2. Open HP Smart, sign in with the same HP account, select the printer and follow the prompts to complete the setup.
  3. If it stays stuck, remove the printer from HP Smart, add it again with + Add Printer, and finish all the steps.
  4. Make sure the printer firmware is up to date (from the printer menu or HP Smart > Printer Settings).

If the message continues, please share your printer model and we'll keep helping.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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