Error connecting router

[Raf71]

Hi 

recently replace my router with new fiber optic 1Gbps

Trying to connect my printer but shows error /wps/ 

what else can I do ?

[Raj_05]

Hi @Raf71,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an error when trying to connect your HP printer to your new fiber optic router, specifically with the "/wps/" indication, it might be related to the WPS (Wi-Fi Protected Setup) feature.

Here are some steps you can try to troubleshoot and resolve the issue:

• Restart Your Devices: Sometimes, simply restarting both your router and your printer can resolve connectivity issues. Turn off both devices, wait a few minutes, and then turn them back on.
• Check WPS Settings: If you're using WPS to connect your printer to the router, ensure that WPS is enabled on your router. You may need to consult your router's manual or access its settings through a web interface to verify this.
• Disable WPS: Alternatively, try disabling WPS on both your router and printer and attempt to connect using the traditional Wi-Fi setup method. This involves selecting your network from the list of available networks on your printer and entering the Wi-Fi password.
• Update Firmware: Ensure that your printer's firmware is up-to-date. Sometimes, outdated firmware can cause compatibility issues with newer routers. Check HP's support website for firmware updates for your printer model.
• Reset Printer Network Settings: If you're still having trouble, try resetting the network settings on your printer. This will clear any previous network configurations and allow you to set up the connection again from scratch.
• Manual Configuration: If WPS continues to give you trouble, try manually configuring the Wi-Fi settings on your printer. Access the Wi-Fi settings menu on your printer and enter the SSID (network name) and password for your Wi-Fi network.
• Check Router Settings: Ensure that your router is configured to allow connections from devices like printers. Some routers have settings that may restrict connections from certain devices or require additional setup steps for new devices.

By going through these steps, you should be able to troubleshoot and resolve the connectivity issue with your HP printer and new router.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support