Error message on printer

[sumd]

My printer shows that it is connected to the internet, but every time that I try to print, I get an error message:

"Reconnect the printer to the internet so that the printer can automatically order replacement cartridges."

I am able to print as soon as I hit OK, but it is a hassle to do that every time.

My HP account shows that I am connected and it has the proper amount of copies printed.

[Flobet1]

Hi, 

I had the same message. Contacted HP via phone and online assistant and both were useless. I finally cancelled my instant Ink I was so frustrated. 

I wish you luck with your issue. 

Betty

[Betty0610]

@sumd

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

Once done. connect the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!