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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Ethernet for Internet / Wireless for OfficeJet 4650

HP Recommended
OfficeJet 4650
Microsoft Windows 10 (64-bit)

Got a new computer recently and when I try to install the HP Smart, it can't find the printer. 
Have my computer hardwired to Router 1 (not a wife router)

Have my printer connected to Router 2 (wifi router fed by Router 1)

This is a bit different than my last setup where I had it working as desired, but I need this other router in the equation now (VOIP).

Printer is connected to the WiFi via Router 2, but I can't see it from the HP Smart Set up.

 

Thank you for any help you can offer.

1 REPLY 1
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HP Recommended

@Raspyni, Welcome to HP Support Community!

 

Looks like you're using an extender, let me try and help you-

 

The router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. Bridge mode means the router acts as purely an access point and not a router. Have a check with your ISP about the same.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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