Executive complaint

[Sam777771]

I purchased a Laser jet Pro MFP M283fdw for my small business.  Regrettably this has been one of the worse purchases that ive made in decades.  I am a pretty tech savvy person, in fact my business has a slight IT background.  Regardless each time I use the printer I have to call tech support of which takes hour hour plus to troubleshoot.  After getting printer working it works at best 2-3 prints and im back on phone with HP going through exact same issue.  It's more time consuming for me to drive to nearest UPS store and pay to print each time I need printing.  I have called countless times and requested to speak to management only to be transferred and verified countless time before being transferred.  My printer is currently on HP site for a settlement and ive called 4 times this weeks to gain info regarding it so that I can end this nightmare and as usual transferred with not resolution.  I will never purchase nor recommend HP for any small businesses. 

[VikramTheGreat]

Hi @Sam777771,

Welcome to the HP support community.

Thank you for taking the time to share your experience, and I truly regret the frustration and inconvenience you've encountered with your HP LaserJet Pro MFP M283fdw. As a representative of HP, I want to sincerely apologize for the repeated technical issues, the time spent on support calls, and the lack of resolution, especially given your professional background and need for reliable equipment.

Please share with us the case numbers you have. When you contacted the phone team, you gathered so I can try to find and get all the help
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support