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Flag Post

Factory reset

HP Recommended
MFP LASER JET PRO M28-m31
macOS 10.15 Catalina
Hi changed modems and have tried all options given though the HP app and what I could find online. Can someone please tell me how to reset printer to factory settings so I can add it to my new network?
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HP Support Agent
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Message 2 of 2
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HP Recommended

@andrewsz-66 Welcome to HP Community!

 

I understand that you would like to perform the factory reset.

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

  

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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