Failure to recognize computer during setup

[Julia41]

Recently Cox Communications swapped out my Netgear router for a Cox Panasonic modem/router combination.  Since they did that my HP printer is failing to connect to or recognize the PC - also an HP - or even the network.  I removed it from the devices and tried to add it back in but it gets as far as establishing the wireless connection and returns the message "The printer was unable to connect with any wireless router".  There's no manual way to establish the connection other than through the downloaded .exe file on my PC.  I can enter the Network name manually during the install but still the same result.

The interesting thing is that on the app for the new modem/router on my iPad shows the device but reports the status as Offline.

It's an older printer (7 Years) but the perfect size as I have two printers on my desk and it's the printer I use most and because of the size don't want to give up on it.  

Any suggestions?

[praveenbv]

Hi@Julia41,

Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Check the printer status

• Make sure the printer is selected as the Default
• Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
• 

If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections

https://support.microsoft.com/en-us/kb/3147458

Try resetting the printer & checking the connection status (details in Step3 of the link below)

http://support.hp.com/us-en/document/c04249080

The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems

There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)

http://support.hp.com/us-en/document/c04249080

Hope this helps! Keep me posted.

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Have a great day! 

[Julia41]

The update you provided the link for is way out of date - that particular update is not available. I use Windows 10 and my system is updated continuously, so Microsoft is not the issue, but HP may be.  I've done or explored all of the suggestions to no avail.  The printer recognizes the wireless connection, but is not communicating with the PC, even though they are on the same network and have the same password as the other devices which are functioning fine - for example, an Epson XP7100 wireless printer.

[praveenbv]

Hi@Julia41,

II suggest you contact HP Smart Friend if you are facing issues with other printer 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Thank you

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