Fax to E-mail, Authentication required

[PaulMontreal]

Hello,

I have recently acquired an HP Officejet Pro 8600 N911g. Most functions are working well (except for Web Services, of course, but that's another story).

I have been able to successfully set up and test the "Scan to E-mail" function.

When I try to set up the "Fax to E-mail" function, with exactly the same parameters as the "Scan to E-mail" function, then select "Save and Test", it tries, then comes back with "Authentication Required".

As I say, my settings are exactly like the "Scan to E-mail" function, which are:

SMTP server: smtp.**bleep**.com (for some reason, the Forum removes g-m-a-i-l and replaces it by **bleep**)

Port: 465 (have also tried 587 and 25)

"Always use secure connection (SSL/TLS)" checked (have also tried UNchecking)

"SMTP server requires authentication for outgoing e-mail messages" checked .

Same user account, same password

I have checked and rechecked the above, between the two functions, again and again.

I have the "latest" firmware, CKP1CN1304AR (2018?). Yes, I have downloaded and attempted to upgrade to the newer one shown in HP Support, but when I run the .exe it says it's not applicable to my printer, that the "latest" is already installed. I believe that this may be because this printer does not have sufficient memory to accommodate the latest firmware.

The Administrator Password to the EWS was originally blank (i.e. the GUI was "open"), but I tried setting it, clearing my cache (it asked me for username/password), and that did not work, so I cleared it again, repeated the process; same.

A similar post said something about the wrong date, and setting the correct date fixed their problem... I don't see the relation, but I double-checked, and my date and time are correct, down to the nearest second.

I'm at my wit's end, and have spent the better (or worse) part of a day researching and trying all sorts of things. - any and all suggestions welcome!

Salutations,

  -Paul

[Echo_Lake]

@PaulMontreal

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the Authentication required? 

Keep me posted for further assistance.

[PaulMontreal]

Certainly! Here is the screenshot:

[PaulMontreal]

As long as I'm sending screenshots, here is the authentication page:

Hope this helps!

 -Paul

[Echo_Lake]

@PaulMontreal

Thank you for the pictures. 
 

Let's try these steps to resolve the issue: 

1. From the Home screen on the printer control panel, touch the Network  button to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name as it displays on the printer control panel. Touch the Enter key on the computer keyboard. The EWS opens.

   Figure : Example of an IP address in a browser window

   

   NOTE:  If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
    

   Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer. If this error occurs outside of the HP printer’s EWS, the computer could be at risk.

   Figure : Example of the HP Embedded Web Server home screen

   
   NOTE: To prevent unauthorized printer setting changes, administrators might want to add a password to limit access to the EWS . Click here to learn more.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[PaulMontreal]

First of all - where do you think the screenshots came from? The EWS, of course!

How does this help? It doesn't resolve anything. It simply explains how to get to the EWS.

OK, so now we're here... Now what?

[Echo_Lake]

@PaulMontreal

Thank you for posting back.

Let's try to re-setup digital fax using the software - https://support.hp.com/in-en/document/ish_2385594-2225617-16

And, also use the HP Smart app and check if that helps - https://www.hpsmart.com/us/en/mobile-fax
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[PaulMontreal]

Hi, @ECHO_LAKE

I downloaded and installed the software described in your first link. However, it was not able to find my printer. I tried through wired, and wireless. NOTE: I am able to reach and interact with the printer through the EWS, so I know the connectivity is good. I am also able to print to this printer. I don't know if this is related, but once I've gone through all of the various possibilities (and I did, several times), I get a final screen referring to Windows 8. I am on Windows 10.

I already have the HP Smart app installed on both my iPhone and iPad (this appears to be the only way to print from them). However, when it comes to FAXING, I am asked to sign up for a trial subscription - Credit Card and all - to HP Digital Fax / Mobile Fax. This is not an option for me. I do not wish to pay for faxing, that's the whole point of a FAX printer! (If I were ready to pay for faxing, there are many other options better than this)

Let's go back to the start: Why would it be that Fax-to-email fails to work with exactly the same parameters as Scan-to-fax, which works?

Salutations,

  -Paul

[Echo_Lake]

@PaulMontreal

Thank you for posting back.

I appreciate your efforts If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.

[PaulMontreal]

So,  in other words, I have to PAY for support? No, thank you.

I will not pay for HP to help me fix an HP problem.

I will remember this.

And, no, of course I will not  click “Accept as Solution” , because you have not provided a solution, only platitudes and T1 "try this" which don't really have anything to do with the root problem.

Signed,

 Disappointed.