Feature Locked by Administrator - preventing factory reset

[AboutToDitch]

I recently changed my modem and internal LAN address, and now the 6830 cannot get connected.  The reset options on the touchpad menu now say "Feature disabled by administrator or person who set up the printer."    It's impossible to get past this feature to change the IP address or any other property of the printer.   According to other posts here, a private message from HP has to be sent with factory reset instructions.   Please send me that almighty private message so that I can reset this machine. 

[TEJ1602 · Accepted solution]

@AboutToDitch, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!