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03-15-2016 11:51 PM
We have a M477fdw attached to our office wireless network.
When printing, especially when trying to print large Powerpoint or pdf files, it often happens that the print does not work. It seems from the computer that printing is going as normal, but nothing comes out, or sometimes, only a few pages comes out. The printer is dispplaying that printis is ongoing for some time, then it says Cannot print - File is corrupt.
Printing the same file on other printers goes without problem.
My colleagues that use Windows do not have these problem, but all three of us using Macs experience this.
Sometimes it has helped to cut the power to the printer and restart, but not always.
The printer is brand new. We did not experience this the first week of using the printer, but thereafter it happens all the time.
03-21-2016 07:27 PM
I'm having the same exact problem as you. I have the MFP M277dw. Occassionally, it has trouble printing large PDFs so I have to break them down into sections...which I find ridiculous. Today, I can't get it to print past page 2 of any document. The "corrupt file" message appeared, as well. I'm at a loss. 😐
04-08-2016 10:14 AM
I'm having this problem as well. I have the MPF M477. In my case, it gives me the "Cannot Print File is Corrupt" message with pdf and word documents that have my logo in them. If I remove the logo, it works fine. It was printing the logo perfectly well initially. It also worked once after I powered the printer down and then turned it back on. Can a moderator gives a hand here?
04-08-2016 12:53 PM
HP posted a solution for me on another thread. Here is the link:
I never tried them because I figured out what was going wrong with my printer. It was due to a setup configuration in my Macbook's system preferences. Hope this helps!
06-11-2017 11:35 PM
Same issue here from OSX El Capitan.
I tried removing the printer and setting it back up, this time chaning from the default "Secure AirPrint" to "HP Laserjet Pro MFP....." which I'm presuming is HP's driver (it downloaded an item when I selected that)...
Well now it went from printing nothing to prining a page that reads as the following:
OFFENDING COMMAND: image
Well crud, seemed like a nice printer, but I guess it's not. Wish I read about all these issues before buying it. At least I discoverd this on day one so it won't be an issue returning it and getting a different brand. I guess HP is no longer the printer leader.
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