Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2720

I am trying to connect my printer to my HP Smart app on my phone in order to print documents. I am unable to connect the wi-fi on the printer from my phone simply because i do not have the password. I had Googled my problem and it had said that the password for the printer is most likely on the actual printer. I have the printer for 2-3 years now but I do not have the box/ reader manuals it had come with. I've checked on the printer itself and there are codes/passwords to enter. But none of them work and therefore I am unable to connect the wi-fi from my printer to my phone. 

1 REPLY 1
HP Recommended

@orangejuice_ 

 

Welcome to the HP Community --

 

The WiFi password is the password you use to connect to your Wireless Network --

For example, when you configure your phone to connect to your network, you are asked for a Username and also a network password. 

 

In general, and unless the printer is being connected to the phone directly using WiFi Direct, you do need to know the password to your own network.

 

The User Guide explains how to connect to your network, including how to use the WPS / PIN method.

The router needs to support the method (must have a WPS pin button on the router).

Do you need the WPS PIN to connect your printer? Click here for tips and tricks!

 

Start > Read Chapter 3 - Connect your printer - Starting on Page 19

 

Reminder: Read starting on Page 4 for a review of the buttons and panel lights on the printer.

 

What else?

 

Log into your router --

The router includes your network configuration.

This information includes the Wireless passphrase / password you assigned that allows you to connect your devices to the network.

See your router's user manual for help.

 

The printer can connect to 2.4GHz or 5GHz --

Depending on how you configured your network, each network might have been assigned a different network name.

Passwords to the SSID networks can be different for each network or the same for both.

 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 

References / Resources

 

Printer setup guide for: HP DeskJet 2700 All-in-One Printer series

 

Video

HP DeskJet 2720|2752|2755 AiO printer: Unbox, Setup, Connect network, Load paper Scan alignment page

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips DeskJet 2700

 

 HP DeskJet 2700, DeskJet 4100, DeskJet 4800 printers - Blinking lights and error codes

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP DeskJet 2720 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.