Finish Setup on HP Smart

[Ahmed4512]

Hello,

i just bought HP Smart Tank 790 and i did complete all setup but i can not get the printer ready on HP Smart.

It asking me to Finish Setup and when i go with this, i get " Cannot Obtain Printer Details". I did all support recommended in the message box however it didn't work, so i Skip and exit with no improvement.

I can print from my Mobile but the issue is with the HP Smart on my Labtop

Pls assist 

Regards
Ehab

[Sneha_01]

Hi @Ahmed4512 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble finishing the setup of your HP Smart Tank 790 on the HP Smart app for your laptop and getting the "Cannot Obtain Printer Details" error, here are some steps you can take to troubleshoot the issue:

1. Ensure Printer and Laptop are on the Same Network

• Make sure your printer and laptop are connected to the same Wi-Fi network. If they’re on different networks (like a guest network), the HP Smart app may not be able to detect the printer.

2. Restart Devices

• Restart both your printer and your laptop. This can often resolve connectivity issues.

3. Update HP Smart App

• Ensure that you have the latest version of the HP Smart app installed on your laptop. Check for updates in your app store or download it directly from the HP website.

4. Firewall and Security Software

• Sometimes, firewall or antivirus software can block the app from accessing the printer. Temporarily disable any such software to see if that resolves the issue.

5. Reinstall HP Smart App

• If the problem persists, consider uninstalling and then reinstalling the HP Smart app. This can sometimes clear up configuration issues.

6. Use the Printer’s IP Address

• If the app still can't find your printer, you can try adding it manually:
  • Open the HP Smart app.
  • Click on the Plus (+) sign to add a printer.
  • Choose the option to add via IP address and enter the printer’s IP address (you can find this on the printer's display or in the network settings).

7. Check for Firmware Updates

• If you can print from your mobile device, check the printer's settings to see if there are any firmware updates available. This can often help with connectivity issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support