• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-12-2022 03:44 AM

HP Recommended

This is quite disappointing to get a mail that I should get in contact with customer hotline after so many replies. Unforutnately, all the answers I received so far could have been provided by a bot either. None of them helpt at all. Quite disappointing HP!

Was this reply helpful? Yes No

‎07-12-2022 01:38 PM

HP Recommended

I understand your disappointment, but we have tried everything from our end please reach the team so they can remote into your computer and fix this for you.

 

Stay safe and take care!

Was this reply helpful? Yes No

‎07-13-2022 02:57 AM

HP Recommended

Sorry Jay_G24, but as you can read in the title my problem was that I couldn't update the firmware. And if you tell me I should update the firmware as a solution, this shows the extreme poor quality of the feedback. It shows that you are acting like bots which copy/paste answers although it is not helping at all, while the customer has the effort to explain you again and again, that those solutions are not helpful, but just a waste of time. I really regret that I have tried to explain you my problem although it was described quite clear, because I thought in the end I could get real help.

Was this reply helpful? Yes No

‎07-13-2022 10:58 AM

HP Recommended

I understand your disappointment, but there is no recent update available and we have tried everything from our end to solve the eprint issue.

 

Please reach out to the HP Phone support team for further assistance

 

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.