Forgot Access/User Id code on HP Officejet 9012

[chrisryanhomes]

I have researched this problem and saw a reply to go to settings, printer maintenance, then click restore settings.  However that button is Greyed out and does not allow me to to restore settings to default.

[Hawks_Eye]

Hi @chrisryanhomes 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[chrisryanhomes]

Hello Howks_Eye, I just moved into my new home and trying to connect to my new wifi and my keyboard control panel is locked on my HP OfficeJet 9012 with serial number TH0CN880T6.  How do I reset my printer back to factory?

I only have the password but not the user id so I cant unlock the screen

[Hawks_Eye]

@chrisryanhomes 

Thanks for getting back to us.
 

Not to worry I'll do everything I can to help get this sorted for you.

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye