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‎11-02-2020 02:49 PM

HP Recommended
Product: HP envy 6010
Operating System: macOS 10.15 Catalina

I changed the EWS admin password for a HP ENVY 6010 printer, but apparently did something wrong, for I am no longer able to login now. Anyone have the answer to reset the EWS admin password?  I googled and googled, but can't find the fix that will do it for me. Tx.

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2020 09:54 AM - edited ‎11-03-2020 09:56 AM

HP Recommended

@Wando2020

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-03-2020 09:54 AM - edited ‎11-03-2020 09:56 AM

HP Recommended

@Wando2020

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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