Forgot web interface admin password HP Laserjet MFP M28w

[jerloper77]

I have forgotten the admin password I set to get into the web interface on my HP Laserjet MFP M28w.  Looking in the forum, I found out that only member of HP assistant can send you through DM the steps to factory reset your printer. Is it possible to do the same for me please ?

[Jay_G24 · Accepted solution]

Hi @jerloper77,

I'd like to help!

I understand your printer is locked with an administrator password and you would like to reset the printer.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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