Forgotten Admin password

[mickydandlee]

I have lost my admin password on the HP Smart app and cannot change printer settings from monochrome to colour.

How do I reset the HP Smart password for admin please?

[Kumar0307 · Accepted solution]

@mickydandlee, Welcome to the HP Support Community!

There is no password for the HP  app. It seems the printer's EWS page is locked. We will have to perform a reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[mickydandlee]

The sections are still locked and I have had to hard wire my printer because it just refuses to connect. I can print via the email print but not wi-fi 

[Kumar0307]

@mickydandlee

That's unfortunate. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance.