Forgotten control panel lock username and password

[cinzhow]

I am trying to set up my Office Jet Pro 9020e wirelessly after changing internet providers but It is asking for the control panel lock username and password. I do not know what they are. How do I  find them or reset them please?

[Betty0610 · Accepted solution]

@cinzhow

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!