Forgotten password printer

[jackvink]

I have the printer LaserJet Pro MFP M277dw. Because I have a new modem I need to install the wireless wifi. The printer keeps on asking the password but I don’t know the password. Please can you help me. 
Jack.

[Echo_Lake]

@jackvink

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 
• Are the printer and PC connected to the same network? 

Keep me posted for further assistance.

[jackvink]

[jackvink]

Here are some photos. When I press on the WiFi (photo 1) and press on the button “network WiFi” (photo 2) and then I press on the button “instell” (settings) then I must give my password. 

The same thing happens when I try this in the menu pressing on the button settings. 

Hope you can help me. 

[Echo_Lake]

@jackvink

Thank you for posting back.

Its looks like your router password screen. I would suggest using your wifi password.

And, also refer to the article: Connecting your wireless printer HP Wireless Setup Wizard (products with display)

Keep me posted!

[jackvink]

Your advice for using the wifi password is not working. I have tried that several times allready. 
The matter off the password occurs also when I press “instell” (settings) and choose for faxsettings, systemsettings, networksettings and servicingsettings or maintenancesettings. I hope this will make things clearer for you. Thanks. 

[Echo_Lake · Accepted solution]

@jackvink

Thank you for posting back. 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

[jackvink]

Problem solved. Thank you very much!

[Echo_Lake]

@jackvink

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 

[heyheathzz]

Hello, I am having the same issue, I need to change the wifi network on my laserjet pro 200 m251nw printer and I can’t do anything without the printer password. I have no idea what it is and I’ve tried the wifi password, which hasn’t worked. Any help would be appreciated!
Thanks,

Heather