Former IT Company set printer admin password; they don't remember it; need how-to help to reset pass

[MikeB-SIS]

We have a printer that was managed by a former IT company.  The former IT company put an admin password in place to protect the printer.  I need to be able to reset that password or factory reset the printer so that we can manage and configure the printer for the customer.

[Raj2111]

Hi @MikeB-SIS 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

To reset the admin password on your HP LaserJet Pro 9010, you have a couple of options:

Option 1: Factory Reset via Control Panel

1. Turn on the printer.
2. On the printer display, go to Settings > Printer Maintenance > Restore Factory Defaults.
3. Confirm and let the printer reset. This will remove all settings, including the admin password.

Option 2: Access EWS (Web Admin Interface)

1. Find the printer’s IP address via the printer display.
2. Type the IP address into a browser (e.g., http://192.168.x.x).
3. Log in with default credentials:
   • Username: admin, Password: admin or 12345678.
4. Once logged in, reset or change the admin password in the Security section.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[MikeB-SIS]

Thank you for the reply, Raj.  We tried those suggestions.  I did not have the "12345678" as a password, so will try that.  I did find a way to factory reset the printer without the need for the admin password.  If that works, I will post those as a help to everyone that might have this problem.

[Raj2111]

Hi @MikeB-SIS 

You're welcome, and thank you for the update! I'm glad to hear you're making progress.

If the factory reset works, it would be really helpful if you could share the steps with the community. Many others facing similar issues would appreciate it.

If you encounter any more issues or need further assistance, feel free to reach out. Best of luck, and I hope the reset resolves everything!

Looking forward to hearing from you!

 Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support