GoNet ISP - Now Printer is Offline

[Mel336]

GoNet installed routers, now off line and their tech support cannot help.

[VikramTheGreat]

Hi @Mel336,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is showing as offline after switching to GoNet ISP, here are some steps to help you troubleshoot and fix the issue:

Step-by-Step Fix:

1. Check Printer Connection
   • If it's a Wi-Fi printer, ensure it's connected to the new GoNet Wi-Fi network.
   • On the printer, go to Settings > Network Setup > Wireless Settings and reconnect it to your new Wi-Fi.
      
2. Restart Devices
   • Restart your printer, router, and computer or mobile device.
      
3. Update Printer IP Address
   • Your printer’s IP address may have changed with the new ISP.
   • On your computer:
     • Go to Control Panel > Devices and Printers
     • Right-click your printer > Printer Properties
     • Go to the Ports tab and click Configure Port
     • Update the IP address to match the one shown on your printer’s display or network report.
        
4. Reinstall Printer Drivers
   • Download the latest drivers from HP’s official website.
   • Reinstall the printer using the updated software.
      
5. Use the HP Smart App
   • Download the HP Smart app on your phone or PC.
   • It can automatically detect and fix many connection issues.

      6.   Steps to help on printer Offline: HP printer is offline or unavailable | HP® Support

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support