Got a new HP ENVY 6055 and it simply will nto connect to the wifi. Even though the wifi light is on

[echorock]

WONT CONNECT TO WIFI

[Raj_05]

Hi @echorock,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a connection issue with your new HP ENVY 6055 printer. Let's walk through some troubleshooting steps to get your printer connected to WiFi.

Check the WiFi Network: Ensure the printer is trying to connect to the correct WiFi network, and double-check the password.

Printer Reset: Perform a reset on the printer to clear any potential configuration issues:

• Turn off the printer.
• Unplug it from the power source for about 60 seconds.
• Plug it back in and power it on.

Check Router Settings:

• Ensure that your router is working properly by connecting other devices to the same network.
• If your router is dual-band (2.4 GHz and 5 GHz), make sure the printer is connecting to the 2.4 GHz band, as many printers have issues with 5 GHz networks.

Use the HP Smart App:

• Download and install the HP Smart app on your phone or computer.
• Open the app, select Add Printer, and follow the on-screen instructions to connect the printer to the WiFi network.

Manual Wireless Setup:

• On the printer’s control panel, press the Wireless icon or button (it may look like a WiFi symbol).
• Choose Wireless Setup Wizard and follow the prompts to select your WiFi network and enter the password.

Check for Network Interference: Ensure that no devices are causing interference with the printer’s WiFi connection, especially devices that use a lot of bandwidth like gaming consoles or video streaming devices.

Firmware Update: Ensure your printer’s firmware is up to date. You can check and update the firmware through the HP Smart app or by visiting the HP support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support