HB Smart is not opening

[HannesLombaard]

HB Smart is not starting up spinning and spinning forever

[Irwin6]

Hi @HannesLombaard,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using the HP smart app on your device.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Here are some troubleshooting steps you can try to resolve the issue:

1. Restart Your Computer

• Sometimes, a simple restart can clear temporary glitches or conflicts that are causing the app to hang.

2. Check for Updates

• Ensure both Windows 11 and the HP Smart app are fully updated. Here's how to check for updates:
  • Windows 11:
    1. Open Settings > Windows Update.
    2. Click Check for updates and install any available updates.
  • HP Smart:
    1. Open Microsoft Store.
    2. Search for HP Smart and click on the Update button if an update is available.

3. Reset the HP Smart App

If the app has become corrupted, you can reset it without having to uninstall it:

• Open Settings on your PC.
• Go to Apps > Apps & features.
• Scroll down to HP Smart in the list of apps.
• Click on it, then click Advanced options.
• Scroll down and click Reset.
• This will reset the app to its default settings, which may fix the loading issue.

4. Reinstall HP Smart

If resetting doesn't help, try reinstalling the app:

• Open Settings > Apps > Apps & features.
• Find HP Smart, click on it, and select Uninstall.
• After uninstalling, go to the Microsoft Store and reinstall HP Smart.

5. Run Windows Troubleshooter

Windows has built-in troubleshooters that can automatically detect and fix issues related to apps or printing:

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Run the Windows Store Apps troubleshooter.
• You can also run the Printer troubleshooter from the same section if there are printing issues.

6. Clear Microsoft Store Cache

If there's an issue with the Microsoft Store cache, it can affect the HP Smart app:

• Press Win + R, type wsreset.exe, and press Enter. This will reset the Microsoft Store cache.

7. Check Event Viewer for Errors

You can use the Event Viewer to check for any specific error messages related to HP Smart:

• Press Win + X, then select Event Viewer.
• Go to Windows Logs > Application and look for any recent errors that are related to HP Smart. These may provide more information about why the app isn’t launching.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support